Check order status
Enter the number from your order confirmation to check the current production stage.
How is your order progressing?
All your orders in one place
Sign in to view your history, files and available documents. Once dispatched, available shipment information appears with the order.
Go to my orders →What are the order stages?
- PaymentWe check payment according to your selected method.
- ArtworkFor printed envelopes, we need your artwork files.
- ProductionWe prepare the envelopes you ordered.
- ShippingWe hand over your parcel for delivery.
Plain envelope orders do not need artwork. Detailed terms: Lead times.
What does the displayed status mean?
Payment or artwork needs attention
Awaiting payment / payment error: check the payment option shown with your order. If you have paid but the status has not changed, contact us.
Awaiting artwork / artwork not uploaded: add the required files to your order.
Your order is in production or dispatched
In production: we are preparing your order. Awaiting courier: the parcel is waiting for collection. Order dispatched: check the available tracking in your account. Order completed: the order has been completed.
Please contact us, pending or order error
Contact us with the order number. We will explain whether more information is needed and what happens next. “Order cancelled” means the order is no longer proceeding.