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Choose a topic or search for an answer. Find information about choosing envelopes, printing and managing your order.
Choosing envelopes and ordering
Where can I find printed and plain envelopes?
In our printed envelope range you can choose envelopes with your own printing. Wholesale offers ready-to-order plain envelopes. Product pages show size, dimensions, closure and the price for your selected quantity or pack.
Can I order a larger or unusual quantity?
Yes. If you need a quantity or option outside the configurator, send a quotation enquiry. Include the size, quantity and printing requirements.
How do I request envelope samples?
Ask about envelope samplesto assess the paper, size and closure. A proof of your artwork is a separate order; we agree its scope and terms before production.
Artwork and printing
How is printing done?
We use digital and offset printing, choosing the technology to suit the quantity and artwork requirements. See print quality examples in our project gallery.
How should I prepare my artwork?
Use the template for your envelope size and variant. Find detailed requirements and downloads in our guide: Preparing your artwork. Upload your artwork after placing the order.
Can I order envelopes without ready artwork?
Yes. Choose “Create artwork for me” on the product page, if available, or send an enquiry. Tell us which logo, details and text you want printed. The configurator includes the price of the available design service.
Do you offer edge-to-edge printing?
Yes, for C6, DL, C5 and B5 sizes. C4 and B4 have limitations that need individual confirmation. See options and examples of edge-to-edge printing.
Production and delivery
What are the lead times and delivery methods?
Standard printing usually takes 2–3 working days from cleared payment. Exceptions for specific sizes and quantities, and express printing terms, are explained on the page Lead times. Production and transport are separate stages.
We use DPD and InPost parcel lockers. Available methods, costs and estimated delivery dates are shown with your order and depend on the products and shipment weight.
Where can I check my order status?
Enter your order number on the page Order status. Once signed in, in My orders you can also view details, files, available documents and tracking.
How can I change the delivery address of an existing order?
Contact us and include the order number and correct address. Changing account details does not change an existing order's delivery address. If dispatched, any change must be confirmed.
Payments and documents
Which payment methods are available?
Methods include online payment, bank transfer and cash on delivery. The options available for your order appear at checkout. Online payment and an available pro forma invoice can also be found with your order in the customer account.
Bank transfer details:
NOWANO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Ożarów 6A, 98-345 Mokrsko
NIP: 8322102495
PL 73 1050 1461 1000 0090 8627 8448
Use your order number as the bank transfer reference.
Will I receive an invoice or receipt?
Yes, we issue VAT invoices or receipts. Enter accurate details when ordering. Available documents are shown in My orders.
Can I return products or make a complaint?
Return and complaint terms are set out in our Terms and conditions. Individually printed envelopes need to be considered as personalised products. If you have a problem with an order, email uswith its number and a description of the issue.
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