Terms and conditions

§ 1 General provisions

These terms, prepared in cooperation with a law firm, set out the rules for selling custom-printed products (mainly business envelopes) through https://centrum-kopert.pl, and the rights and obligations of the parties to the contract.

The website centrum-kopert.pl is operated and owned by NOWANO sp. z o.o., Ożarów 6A, 98-345 Mokrsko, Poland, referred to below as the “Seller” or “Service Provider”, and as the “Website” or “Shop”. The Seller also administers it.

Seller details:

NOWANO sp. z o.o., Ożarów 6A, 98-345 Mokrsko, Poland; Tax ID (NIP): 8322102495, REGON: 543729634, KRS: 0001216933
Phone: +48 669 481 139; email: poczta@centrum-kopert.pl.

The Seller sells to individuals not conducting business, and to sole traders buying for purposes not directly related to their business or professional activity, referred to below as “Consumers”. It also sells to other entities, including sole traders buying for business or professional purposes, legal persons and organisations without legal personality. All purchasers are referred to below as “Buyers”.

§ 2 Website operation and products sold

The Shop sells online under these terms. Its main products are printed business envelopes, wholesale envelopes and letterhead made to the Buyer's order. Products offered are free of physical and legal defects.
Product specifications and features are described on the Shop's website.

§ 3 Using centrum-kopert.pl, lead times, artwork and shipping

Information on the Shop's website is not an offer within the meaning of the Polish Civil Code. By placing an order, the Buyer offers to purchase a particular Product. To buy, open the website at centrum-kopert.pl and select a product, then order using the Shop's forms. When completing the order form, the Buyer should read these terms and decide whether to accept them.

• You can place an order after signing in or as a guest without creating an account.
• Create an account by completing the short form at: https://centrum-kopert.pl/rejestracja
• Information entered when creating an account must be accurate and up to date. The Buyer must provide details allowing the Buyer and recipient to be verified before an order is fulfilled.
• The Administrator may delete or block an account if the customer breaches these terms or the business relationship ends. The Seller will notify the customer.
• The Seller may retain customer details entered during registration and order data after an account is deleted, under § 6. Orders may be placed 24 hours a day, every day of the year.
• The Buyer adds Products to the basket and selects the available specifications. The Product price depends on those selections. After choosing options, the Buyer confirms the order with the “Order” button. After ordering and paying, the Buyer can upload artwork and specify a different delivery address. Fulfilment requires placing an order on centrum-kopert.pl and completing all required steps in § 3.

Order lead time

Order lead times are described on the page “Lead times".

The dispatch lead time is calculated as follows:

• From the confirmation that the order is accepted for production where payment is made on receipt — in cash to the courier, or in cash or by card to the Seller for personal collection — or from receipt of the full Product payment in the Seller's account where payment is required before production.

Print materials and artwork

• Artwork supplied for printing must follow centrum-kopert.pl specifications.
• Specifications and templates are available at: https://centrum-kopert.pl/strona/21/jak-przygotowac-projekt
• Artwork files can be uploaded on centrum-kopert.pl. Each file is checked against the Seller's specifications.
• Centrum-kopert.pl is not responsible for the content of submitted artwork and does not proofread it. If the artwork contains unlawful content, the Website may refuse the order.
• A sales contract for the ordered Products is concluded when the Buyer receives the Seller's order acceptance by email, containing all legally required information.
• The contract may be concluded on the Buyer's behalf only by an adult with full legal capacity, or, for a Buyer that is not an individual, by a person authorised to represent and bind that Buyer.
• For Products made, modified or dispatched to individual requirements, the parties must agree all fulfilment details before the Seller accepts the order for production. Detailed commercial terms for a non-standard order must be agreed in writing or by email before acceptance.
• The Seller will deliver within the time shown on the Shop's website or, for individually commissioned Products, within the time agreed with and confirmed to the Buyer by email.

Shipping

• The Seller sends the Product to the Buyer's chosen address in Poland, at the Buyer's expense. The delivery charge is calculated and shown in the basket before ordering. Products are not shipped outside Poland. The Product is released to the Buyer once the full price has been paid.
• Products are sent by courier. Deliveries take place between 08:00 and 20:00 on working days. If the Buyer is absent, a notice is left. If delivery fails for reasons attributable to the Buyer or recipient and the Product must be sent again, the Buyer may be charged the repeat shipping cost. The Seller selects packaging suitable for the Product.
• The Seller recommends checking the parcel contents in the courier's presence for transport damage. If damage is found, request a damage report recording the parcel's condition. It is also recommended to report transport damage using the procedure in § 5 within five days of receiving the parcel.
• The Buyer or an authorised recipient must confirm delivery with a legible signature. On acknowledgement, ownership and risks associated with possession and use, including loss or damage, pass to the Buyer.
• If delivery is delayed, the Buyer is advised to record this on the consignment note in the courier's presence, including delivery date and time.
• If the Buyer unjustifiably refuses delivery, the parcel is returned to the Seller at the Buyer's expense. The Buyer remains liable for payment despite not accepting it. This does not exclude or limit a Consumer's rights described in § 5.
• The Seller may verify an order by contacting the Buyer on the phone number in the order form, on working days from 08:00 to 17:00 only.

The Seller may decline to fulfil an order if:

• the acceptance email bounces with a notice that it did not reach the recipient;
• the order form is completed incorrectly;
• the Buyer cannot be contacted to verify or clarify order details.

If the Seller does not fulfil an order but has received payment, it must refund it within 14 calendar days of deciding not to fulfil the order.

§ 4 Prices and payment

• Product prices include VAT and are expressed in Polish zloty (PLN). Prices excluding VAT are also shown alongside them.
• A sales document is issued and sent with each Product. The Seller may send the Product to a different address from the sales document. The Seller may change prices, add Products, run or cancel promotions, and grant or change discounts. This does not affect orders placed before such changes; those orders are fulfilled on the previous terms.
• The Shop accepts credit cards, postal transfers and online transfers through payment operators PayU / Tpay.
• You may also pay by a standard bank transfer.

Bank transfer details:

NOWANO sp. z o.o.
Ożarów 6A, 98-345 Mokrsko

Tax ID (NIP): 8322102495, REGON: 543729634, KRS: 0001216933

Account number: 73 1050 1461 1000 0090 8627 8448

Use your order number and username as the transfer reference.

The Seller also allows payment in cash to the courier on delivery.

If the Buyer has agreed to prepayment under paragraph 5 and does not pay within 14 calendar days of ordering, the transaction is treated as no longer valid and automatically cancelled.

§ 5 Withdrawal, complaints and warranty

Under Article 27 of the Polish Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827), a Consumer may withdraw without giving a reason and without costs other than those in point 9, within 14 days.

The withdrawal period begins:

• For a contract requiring the Seller to deliver a Product and transfer ownership, when the Consumer or a third party designated by them, other than the carrier, takes possession. For contracts that:
  • cover multiple Products delivered separately, in batches or parts — when the last Product, batch or part is received;
  • provide regular Product deliveries over a specified period — when the first Product is received;
  • for other contracts — on the date the contract is concluded.

On withdrawal, the contract is treated as not concluded. If the Consumer withdraws before the Seller accepts the offer, the offer is no longer binding.
The Consumer may withdraw by submitting a statement to the Seller. The example form below may be used but is not mandatory.

“Model withdrawal form” (complete and return this form only if you wish to withdraw from the contract).

Send to: NOWANO sp. z o.o., Ożarów 6A, 98-345 Mokrsko, Poland; email: poczta@centrum-kopert.pl

„ — I/We* hereby notify you of my/our* withdrawal from the sale of the following goods* … / supply of the following goods* … / work contract for the following goods* … / provision of the following service* …
— Contract date* … / receipt date* …
— Consumer name(s) …
— Consumer address …
— Consumer signature(s) … (only for a paper form)
— Date …”

(*) Delete as appropriate

It is sufficient to send the withdrawal statement before the deadline. The Consumer may send it by post to the Shop's address or by email to poczta@centrum-kopert.pl, using the model form or an equivalent statement.

The Seller must promptly confirm receipt of the withdrawal statement on a durable medium, for example by email.

Payments received, including delivery costs, will be refunded within 14 calendar days of receiving the withdrawal statement. The Seller uses the same payment method, without fees to the Consumer, unless the Consumer expressly agrees to another cost-free method. If the Consumer chose delivery other than the least expensive standard method offered, the Seller need not refund the additional cost.

Unless the Seller offers to collect the Product, it may withhold the refund until the Product is returned or the Consumer provides proof of sending it back, whichever occurs first.

The Consumer must return or hand over the Product to the Seller or its authorised recipient promptly and within 14 days of withdrawal, unless the Seller offers collection. Sending it before the deadline is sufficient.

The Consumer bears only the direct costs of returning the Product.

If the Seller delivered the Product to the Consumer's home and its nature prevents normal postal return, the Seller must collect it at its own expense.

The Consumer is responsible for diminished value resulting from handling beyond what is necessary to establish the Product's nature, characteristics and functioning.

Under Article 38 of the Polish Consumer Rights Act of 30 May 2014, withdrawal from a distance contract is not available for a contract:

• for non-prefabricated Products made to the Consumer's specifications or personalised needs;
• for perishable Products or those with a short use-by period;
• for sealed Products unsuitable for return for health or hygiene reasons once unsealed;
• for Products inseparably mixed with other items after delivery;
• for sealed audio or video recordings or computer software once unsealed;

This does not exclude the Seller's liability described in point 13 onwards of this section.

The Seller is liable to Consumers and other Buyers under quality guarantees and statutory warranty for defects, according to the general provisions of the Polish Civil Code (Journal of Laws 2014, item 121) and these terms.

Complaints may be sent to: NOWANO sp. z o.o., Ożarów 6A, 98-345 Mokrsko, Poland.

Provide the Product and a description of the complaint. Photographs or scans of damage reports may be emailed to poczta@centrum-kopert.pl. If a complaint is rejected, the Buyer may be charged the Seller's collection and repeat shipping costs.

The Seller will aim to consider complaints within 24–48 hours of notification and in any event within 14 calendar days. The Buyer will be informed of the next steps within that period.

If the complaint is upheld, the Seller will promptly repair the defect and send the repaired Product, or a new Product if the defect cannot be repaired.

Where a Buyer withdraws under a quality guarantee or statutory warranty, the Polish Civil Code governs the parties' rights and obligations. For Buyers who are not Consumers under Article 22¹ of that Code, the Seller's statutory warranty liability is excluded under Article 558 § 1.

§ 6 Privacy and security

Protecting the Buyer's personal data matters to the Seller, which undertakes to prevent unauthorised third-party access.

The Seller will not disclose the Buyer's personal data for purposes other than fulfilling orders, except as described in paragraph 3, pursuant to Article 43(1)(8) of the Polish Personal Data Protection Act of 29 August 1997 (consolidated text: Journal of Laws 2002.101.926).

Personal and address data is stored securely on the server. Everyone may access and modify their data and request deletion. Account details may be changed by a written request to poczta@centrum-kopert.pl. Credit card details are not stored.

The Seller is the personal data controller.

More privacy policy information is available at: https://centrum-kopert.pl/pp_centrum-kopert.pdf

§ 7 Intellectual property

The Shop's address, centrum-kopert.pl, and its content are protected by Polish copyright and intellectual property law. Website and content rights belong to NOWANO sp. z o.o., Ożarów 6A, 98-345 Mokrsko, Poland. Logos, names, graphics, videos, texts, forms, scripts, source code, slogans, trademarks and service marks belong to centrum-kopert.pl. Downloading, copying, modifying, reproducing, transmitting or distributing content without the owner's consent is prohibited and may be pursued in court.

§ 8 Final provisions

Matters not covered here are governed by applicable law, particularly legislation cited in these terms. For Buyers who are not Consumers under the Polish Civil Code of 23 April 1964 (Journal of Laws 2014.121), the General Terms of Sale available on the Shop's website also apply.

These terms do not intend to exclude or limit Consumers' rights under mandatory law. Where a provision conflicts with mandatory law or other law, current Polish law takes precedence.

The Seller may change these terms by publishing new wording on centrum-kopert.pl.

Orders placed while an earlier version was in force, before publication of new terms, are fulfilled according to the earlier version.

Disputes with Consumers are decided by the court competent under the Polish Code of Civil Procedure. Disputes with other Buyers are decided by the court competent for the Seller's registered office. Consumers may use out-of-court complaint and claim procedures through the Permanent Consumer Arbitration Court at the regional Trade Inspectorate nearest their home. Information about access and procedures is available at www.uokik.gov.pl under consumer dispute resolution.

These terms took effect on publication, on 3 August 2017.